STUDIO POLICIES & ORIENTATION
We want a good experience for everyone and believe a clean, well-run environment is important. We hope you appreciate the consideration to you and your space!
Class Reservations: You have 2 choices:
- Use the online scheduling system to reserve your spot
- Don’t schedule in advance and simply show up for class.
Scheduling online not only saves your spot, but it helps keep you on track with your exercise goals and helps you get the most from your class package. Anyone pre-registered for a class will get notification if the class is cancelled or changed. However, it’s not for everyone. If you choose the online scheduling system, this is how it works. As a condition of using the system, you will be subject to $12 late cancel and no-show fees. This includes emergencies, unknown obstacles, illness, kid’s illness, traffic, working late, flat tires, etc. A good reason does not waive the late cancel fee. Please do not ask for an exception. Severe weather dramatically affecting travel results in early cancels for everyone involved.
Cancel your class online or by phone 4 hours or more in advance (and by 4pm the day before a morning class before 12 noon) and you’ll never be charged a late cancel or no show fee. Rather than see it as a penalty, we suggest using the policy and system to keep you on track with your classes…. as something positive for you.
We suggest budgeting in 2 or 3 late cancel fees each year to give yourself an out every once in awhile. If you’re someone on call or with small children who get sick a lot, or have an unpredictable schedule, the online system may not be for you. Weigh the pros and cons and make your decision. Let the Front Desk Staff know which you prefer and they will set up your account to reflect your decision. If you choose the online scheduling system you will be asked to keep a credit card on file in the event of late cancel charges. All credit card information is encrypted in a safe system off site. Staff are not able to see your credit card details.
Private Appointments require a 24 hour cancellation notice to avoid forfeiting your payment.
StudioTimeOut, and the people who work there, have helped me change my life – no exaggeration! Four years ago I attended a nutrition class that was being hosted by Jeanne (the owner) and Lucy (certified health coach). As a woman in her early 50’s I was resigned to the inevitable weight gain I was experiencing – regardless of how active I was and how “healthy” I ate. The basic principles of nutrition I learned helped me begin a slow journey to MUCH improved health. Not just 20+ lbs weight loss, but fewer digestive issues and increased energy and well being. THEN I began attending group exercise classes and discovered Nia. Nia combines movement and music in a way that is truly rejuvenating for both the mind, body and spirit! It lifts my mood and grounds me plus it’s a great workout! Most recently I experienced a significant issue with my shoulder. For months I was trying physical therapy and acupuncture to try and decrease the pain and improve my range of motion. Nothing seemed to be working until I began to do pilates with Heidi. She is encouraging, patient and knowledgeable. My shoulder is slowly regaining range of movement and there is significantly less pain! The instructors at this studio are excellent! I’ve belonged to many health clubs and attended tons of group classes and these are absolutely some of the best instructors around. Kendra teaches a number of classes and routinely calls out to help correct our form so we don’t injure ourselves. She also makes class fun with a great sense of energy and humor. Same goes for Lauren – great cueing and energy! My favorite is Nia with Jeanne, the owner. She cues very effectively and concludes each of her classes with some visioning/affirmation work that rounds out the experience and makes me feel wonderful – physically, emotionally and mentally! It is not the least expensive studio to belong to, however it is worth EVERY PENNY! I would honestly recommend it to anyone! — Julie Rasmussen