STUDIO POLICIES & ORIENTATION
We want a good experience for everyone and believe a clean, well-run environment is important. We hope you appreciate the consideration to you and your space!
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Location: We are located at 6001 Lyndale Ave. S. Minneapolis, MN 55419, right across the street from Bachman’s, and 4 blocks north of Highway 62. If you’re having trouble finding us, call 612-866-0832.
Arrival and Departure: For your first class arrive 15 minutes or more before your class starts. For ongoing classes, arrive at least 5-10 minutes before class. If the class has a wait list, your spot will be given away 5 minutes before class if you are not here. If you’ll be late, call the studio. We’ll save your spot and not give it to someone on the wait list. If your class has equipment set-up, arrive early enough to be completely set up by starting time. If you must leave early, notify your instructor before class and set up near the door to ensure as little disruption as possible.
Parking: There are 3 areas to park – the upper lot, the lower lot, and along 60th St. Please do not park in Northern Brewer or Bachman’s.
Photo: We get your photo during your first visit. Your photo is private on our studio check-in system.
Signing In: When you arrive, stop at the front desk to sign in for class. If you’ve pre-registered, initial next to your name. If not, print your name on the list clearly. If we don’t see that you’ve signed in, it will appear you aren’t here for class and will be charged the no show fee.
Equipment: We have all the equipment you need for your class (mats, weights, balls, etc.) so no need to bring anything with you. Though we provide mats and wipes, we recommend you use a yoga towel on top of your mat or bring your own mat to assure you have a clean mat.
Hot Towels: We have lavender-scented hot towels in the women’s restroom. Use these to clean up after class. Use the dry hot towels to dry off.
Class Packages: You are responsible for knowing the expiration date of your class package. It’s easy to see on your online account. Class packages are not refundable or extended.
Respect: Studio TimeOut is a community. Be respectful of others’ space and help welcome and make room for others.
Class Reservations: You have 2 choices:
- Use the online scheduling system to reserve your spot
- Don’t schedule in advance and simply show up for class.
Scheduling online not only saves your spot, but it helps keep you on track with your exercise goals and helps you get the most from your class package. Anyone pre-registered for a class will get notification if the class is cancelled or changed. However, it’s not for everyone. If you choose the online scheduling system, this is how it works. As a condition of using the system, you will be subject to $12 late cancel and no-show fees. This includes emergencies, unknown obstacles, illness, kid’s illness, traffic, working late, flat tires, etc. A good reason does not waive the late cancel fee. Please do not ask for an exception. Severe weather dramatically affecting travel results in early cancels for everyone involved.
Cancel your class online or by phone 4 hours or more in advance (and by 4pm the day before a morning class before 12 noon) and you’ll never be charged a late cancel or no show fee. Rather than see it as a penalty, we suggest using the policy and system to keep you on track with your classes…. as something positive for you.
We suggest budgeting in 2 or 3 late cancel fees each year to give yourself an out every once in awhile. If you’re someone on call or with small children who get sick a lot, or have an unpredictable schedule, the online system may not be for you. Weigh the pros and cons and make your decision. Let the Front Desk Staff know which you prefer and they will set up your account to reflect your decision. If you choose the online scheduling system you will be asked to keep a credit card on file in the event of late cancel charges. All credit card information is encrypted in a safe system off site. Staff are not able to see your credit card details.
Private Appointments require a 24 hour cancellation notice to avoid forfeiting your payment.
Water Bottles: Closed water bottles only are welcome in the studios. Please keep tea, coffee, and water cups out of the studios.
Cell Phones: Must be on airplane mode or powered down in all studios. Not mearly on mute. Powered off. Consider leaving your phone in your car and giving yourself a break away from your phone when you enter the studio.
Class and Appointment Packages & Expirations: Please choose your class package carefully and mark the expiration date on your calendar. No refunds on class packages.
Class Updates: For important info regarding class scheduling changes and special offers, subscribe to the studio email list. We don’t bombard you with excessive emails, and we never share your email address.
What to Wear: Comfortable fitness clothes appropriate for the class you’re taking. Yoga pants, sweat pants, t-shirts, and tank tops are all options. Avoid baggy shorts. If you wear shorts, make sure they are fitted or wear tight shorts underneath looser ones.
Shoes: Remove outdoor shoes when you enter. If you like, use the colored clothespins to identify your shoes (to avoid having someone else accidentaly take your look-alike shoes). Only clean indoor shoes, bare feet and sticky socks are allowed on the studio floors. Plain socks are not allowed on the studio floor to avoid slipping, sliding and falling. Shoes worn in from outdoors are not permitted on the studio floors. You’ll appreciate the clean floor for your workouts.
Your Belongings: You’ll find cubbies in each studio to place your belongings, and a coat rack near the restrooms.
Scents: We have a strict no chemical scent policy in the studio for the purpose of allowing everyone the chance to breathe clean air. This includes scented laundry detergent, laundry scent boost, scented dryer sheets, Febreeze, excessive perfume, body spray, cigarette smoke and excessive hairspray. If you must use these products, you’ll rent a fitness outfit for your use in the studio. The policy includes chemical scents…… not garlic, onions or smelling like food. Though those smells may be offensive, the chemicals especially in laundry products have caused many breathing and skin reactions with people in classes…necessitating they leave the class. This policy is meant to help provide a clean, healthy environment for everyone.
Return Policy: All class, workshops, private lessons and food sales are final. We cannot accept returns on nutritional products as we cannot assure proper storage conditions were in place when out of the studio. Other products such as fitness equipment and books can be returned within 7 days unopened and with a receipt.
StudioTimeOut, and the people who work there, have helped me change my life – no exaggeration! Four years ago I attended a nutrition class that was being hosted by Jeanne (the owner) and Lucy (certified health coach). As a woman in her early 50’s I was resigned to the inevitable weight gain I was experiencing – regardless of how active I was and how “healthy” I ate. The basic principles of nutrition I learned helped me begin a slow journey to MUCH improved health. Not just 20+ lbs weight loss, but fewer digestive issues and increased energy and well being. THEN I began attending group exercise classes and discovered Nia. Nia combines movement and music in a way that is truly rejuvenating for both the mind, body and spirit! It lifts my mood and grounds me plus it’s a great workout! Most recently I experienced a significant issue with my shoulder. For months I was trying physical therapy and acupuncture to try and decrease the pain and improve my range of motion. Nothing seemed to be working until I began to do pilates with Heidi. She is encouraging, patient and knowledgeable. My shoulder is slowly regaining range of movement and there is significantly less pain! The instructors at this studio are excellent! I’ve belonged to many health clubs and attended tons of group classes and these are absolutely some of the best instructors around. Kendra teaches a number of classes and routinely calls out to help correct our form so we don’t injure ourselves. She also makes class fun with a great sense of energy and humor. Same goes for Lauren – great cueing and energy! My favorite is Nia with Jeanne, the owner. She cues very effectively and concludes each of her classes with some visioning/affirmation work that rounds out the experience and makes me feel wonderful – physically, emotionally and mentally! It is not the least expensive studio to belong to, however it is worth EVERY PENNY! I would honestly recommend it to anyone! — Julie Rasmussen